If you have any questions, before sending out your return/exchange package, please contact us via email at firstname.lastname@example.org We suggest you ship all items through UPS, FedEx or any other shipping methods with tracking capabilities. We cannot accept COD deliveries. If you are using United States Postal Service, please get delivery confirmation. We are not responsible for lost packages. We cannot issue a refund if your package is lost or damaged. Shipping and handling on returned merchandise is non-refundable.